Exchange and Return Policy

At Belagia, every fragrance is crafted and packaged with the utmost care. We take great pride in ensuring that your experience is exceptional from the moment you receive your order.
To maintain the integrity and hygiene of our products, we offer returns and exchanges under the following conditions only.

1. Eligibility

Returns or exchanges are accepted exclusively for products that arrive damaged, broken, leaking, or incorrect.
Unfortunately, we cannot accommodate requests based on change of mind, scent preference, or incorrect selection.

To qualify for an exchange or return:

The product must contain at least 90% of the original perfume volume.

The issue must be reported within 7 days (1 week) of delivery.

2. Proof of Damage

To initiate an exchange, please share clear photos or videos showing the condition of the product and packaging and dispatch the product within 7 working days.
Upon verification, our team will arrange a complimentary replacement for you.

3. Delivery Charges

In cases of damage, leakage, or incorrect product, Belagia will bear all delivery costs associated with the replacement.

4. Processing Time

Return and exchange requests are reviewed and processed within 3–5 working days once the product is received and verified at our head office.

5. Refunds

As our perfumes are personal and delicate in nature, refunds cannot be issued once an order has been delivered.
Exchanges or replacements will be provided only under the conditions stated above.

Our Commitment

Every Belagia product is a reflection of our passion for fine craftsmanship.
Should you ever encounter an issue, rest assured that our team will handle your concern with the care and attention your experience deserves.